SeidedSecurity & compliance
Plain words about your data.
What we do with your customers' texts, signatures, payments, and photos, and what we don't claim.
Consent before any text
Nobody is texted without a recorded yes: how they agreed, when, from where. "Stop" in any wording ends every channel at once, the moment it arrives, and the record keeps the reason. No texts outside daytime hours.
Your identity, not ours
Every client texts under their own registered business identity, the one carriers verify, never ours and never shared with another client. Your number stays yours, and your customers keep calling the same one.
We say what we don't have
No SOC 2 report yet. No HIPAA claim, because we don't process health information. Everything below is what is actually built and checked, not a badge wall.
What is checked on every send.
Consent, stop, and quiet hours
A send is refused unless the contact's consent is on record for that channel and that purpose. Marketing texts are typed separately from texts about the customer's own work, capped, and never sent to a quote's customer without a person's approval first.
Checked even where texts don't require it
Marketing texts pass a National Do Not Call check before they leave, and the result is written on the send record with the list's date.
Who sent it, where they are, how to stop
Every marketing email names the sender, carries the business's real mailing address and a one-click way to stop. Without those, the gate refuses it.
Who signed, when, from where
Every signed proposal and change order records the signer, the time, the device, and the address it came from, and is kept for as long as the law requires.
We never see a card number
Payments go straight through Stripe into your own account. No card number is ever entered on a Seided page or stored by us.
Told before it starts, in their language
Every crew member sees exactly what is tracked, when and why, in the language they chose, before any of it starts. Location is used for the job's check-in and ends with the shift.
Everyone is asked the same way
Every finished customer is asked for a review the same way. We don't filter out the ones you'd rather not hear from, because the rules say you can't, and because the proof is worth more when nobody did.
Every action has a name on it
Every text, call, email, booking, signature, and dollar is logged with who did it, including the system itself. You can read it; so can we, when you ask why something happened.
Your data.
It stays yours
You may export your customers' information at any time and ask us to delete it. On cancellation we stop sending immediately and give you thirty days to export.
How long we keep things
Financial records as long as the law requires. Messages, photos, recordings, and location for set periods, with a grace window before deletion, and the periods are written in your Settings, not hidden in a policy.
Who can see it
Your company's data is kept apart from every other client's data at the database level, with row-level security on every table. Our staff act through a console that logs each action against their name.
This page describes what is built and tested today. When something here changes, the page changes with it. Questions: hello@seided.com.
Bring last season's unsold quotes.
On a 30-minute call we'll go through your own quotes that went quiet and tell you honestly what a slice of them is worth, and whether Seided fits. No deck.
- Last season's unsold quotes
- Last month's lead count, and how many got a conversation
- Your average ticket